Help!
Owen ITS
- Email: helpdesk@owen.vanderbilt.edu
- for problems that typically only involve an individual staff member and do not affect a large population or a library user (i.e., non-emergencies)
- for problems with using Outlook, printers, desktop computers (GX280’s), possible viruses, wireless connectivity
- for use AFTER normal working hours when Owen IT staff aren’t available, unless there is an emergency
- this email address goes into a ticket system, so there will be automated responses. Only carbon-copy essential people.
- please be specific about what the problem is, where it’s located, and include what you have tried to fix the problem
- Phone: 322-2034
- for IMMEDIATE problems with printers, computers, the Owen network
- when you can get Internet access to other sites but not the WML or Owen websites
LITS
- Email: Netfix/Inform
- for problems that typically only involve an individual staff member and do not affect a large population or a library user (i.e., non-emergencies)
- for problems with Acorn, Workflows, off-campus access to library resources, proxy issues, database problems, VUprint problems, staff Dell laptops
- for use AFTER normal working hours when LITS staff aren’t available, unless there is an emergency
- please be specific about what the problem is, where it’s located, and include what you have tried to fix the problem
- Phone: 322-7073
- for IMMEDIATE problems and emergencies that affect a major service, patrons, or large groups of people
- with Acorn/Workflows, or when library hardware stops working and prevents you from doing your job (for example, barcode scanners not working, Acorn goes down, total access to a resource is lost)
Other
- Expert Laser: 1-888-647-8913
- for problems with printers and fax machines, and for regular printer maintenance
- always contact Owen ITS first in case they can remove the paper jam or fix the problem first
- Central Business Group: 771-9812
- for compact shelving maintenance
- How to…
- Are you trying to add a mailbox, add or share a calendar, get connected to the Owen network, troubleshoot a printer? Check out the topic How to… (which is also in the list of topics on the left) and if you don’t see what you are looking for, contact LITS or Owen ITS.
